Man and Van Kingsbury Terms and Conditions
These terms and conditions set out the basis on which Man and Van Kingsbury provides moving, transport, and related handling services to customers. By making a booking, the customer agrees to these terms in full. They are intended to create a clear understanding of how the service works, what each party must do, and how matters such as payment, cancellations, liability, and regulated waste are managed. These terms apply to domestic and commercial bookings, whether the job involves a single item, multiple items, short-distance transport, or a fuller van service.
Man and Van Kingsbury aims to deliver a straightforward and dependable service, but every booking depends on accurate information being supplied at the time of reservation. Customers must ensure that the details they provide are complete and correct, including the type of items, access conditions, collection and delivery points, and any special handling needs. Any material changes may affect the quote, timing, or suitability of the original booking.
These terms are written for general use and should be read carefully before confirming any service. If anything in the booking process is unclear, it is the customer’s responsibility to raise it before the job begins. Once a booking is accepted, the customer and the service provider are both bound by these conditions unless a separate written agreement states otherwise.
1. Booking Process
Bookings for Man And Van Kingsbury are normally made by providing the relevant job details and receiving a quotation or estimate based on the information supplied. The quotation may be fixed or estimated depending on the nature of the work. A quotation is usually based on factors such as the number and size of items, access at each location, waiting time, floor levels, parking, mileage, and any additional labour required. The booking is not confirmed until it has been accepted by both parties, and where requested, any deposit or booking fee has been received.
Customers must provide accurate and honest information. If the actual job differs from the description provided, the service provider may revise the quote, adjust the vehicle size, request additional labour, or decline to proceed if the service cannot reasonably be delivered as originally planned. This may include cases where items are heavier than stated, access is more difficult, there are unexpected stairs, or extra trips are required. The final decision on the safest and most practical way to complete the work rests with the operator on the day.
Where a time slot has been agreed, the service provider will aim to arrive within the expected window, but arrival times are not guaranteed unless expressly stated in writing. Delays caused by traffic, weather, previous jobs, access issues, or events beyond reasonable control may affect timing. The customer must ensure that goods are ready for loading at the agreed time and that access is available for the van and any necessary lifting or carrying. If the job cannot start because access is blocked, items are not ready, or the customer is absent, this may be treated as a cancellation or a waiting-time charge situation.
2. Prices and Payments
All prices are stated in pounds sterling unless otherwise agreed. Quotes may be based on hourly rates, fixed pricing, or a combination of both. Unless specifically included, prices do not normally cover parking charges, congestion charges, tolls, ferry fees, storage costs, disposal charges, specialist equipment hire, or extra labour requested on the day. Any such additional costs will be explained where practical and added to the final amount due if they arise in connection with the booking.
Payment is typically due on completion of the service, unless a deposit, part-payment, or advance payment has been agreed. The service provider may accept payment by cash, bank transfer, card, or another agreed method. The customer is responsible for ensuring that payment is made promptly and in full. If payment is delayed or declined, the provider may suspend further work, retain goods where lawful, or recover any unpaid sums by lawful means. The customer also agrees to pay reasonable costs incurred in pursuing overdue amounts.
For jobs charged by the hour, time may be calculated from arrival at the collection point until the work is completed, including reasonable travel between collection and delivery locations if stated in the quotation. Waiting time caused by the customer’s delay may also be chargeable. If the customer asks for extra tasks not included in the original scope, such as dismantling, packing, reloading, additional stops, or carrying items to a different room, the service provider may apply an additional charge.
3. Cancellations and Amendments
Customers may cancel or amend a booking, but they should give as much notice as possible. Cancellations made with sufficient notice may not attract a charge, depending on the amount of preparation already undertaken and any costs incurred. If a cancellation is made at short notice, after the vehicle has been allocated, or after work has begun, the customer may be required to pay a cancellation fee, a call-out charge, or for time already spent. Any deposit paid may be retained to cover administrative costs or lost availability, subject to applicable law.
The service provider may also need to cancel or reschedule a booking if circumstances beyond reasonable control prevent the job from being completed safely or lawfully. This may include vehicle breakdown, severe weather, staff illness, dangerous access conditions, or restrictions affecting loading and unloading. In such cases, the provider will aim to offer an alternative time where possible, but no liability will be accepted for indirect losses arising from rescheduling, except where liability cannot legally be excluded.
If the customer requests an amendment to the original booking, such as a different date, revised collection point, or extra items, the provider may agree subject to availability and may adjust the price accordingly. Any amendment is only binding once confirmed. The customer should not assume that changes have been accepted until this is clearly communicated.
4. Customer Responsibilities
Customers must ensure that all items to be moved are properly described, packed where appropriate, and ready for transport. Fragile, valuable, or personal items should be protected by suitable packaging unless the service provider has expressly agreed to pack them. The customer is responsible for identifying items that are especially heavy, awkward, hazardous, or likely to require specialist handling. If the customer fails to disclose relevant information and damage or delay occurs as a result, the provider may not be responsible for the consequences.
It is the customer’s duty to ensure that the premises are accessible and safe for the work to be carried out. This includes arranging parking where necessary, ensuring there is adequate access for the van, and making sure that pathways, stairwells, and entrances are not obstructed. The customer should also be present, or have an authorised representative present, to confirm instructions and check the goods being moved. Any instruction given by the customer or their representative will be treated as authorised.
The customer must remove items that are not to be taken and must clearly identify anything that should remain at the property. The service provider will not be responsible for items left unattended or incorrectly labelled by the customer. Where the customer asks for goods to be left in a particular room or location, the provider will do so as far as reasonably practicable, but the customer accepts responsibility for any resulting damage caused by unsafe pathways, weak flooring, narrow access, or the condition of the property.
5. Liability and Damage
Man and Van Kingsbury will take reasonable care when handling goods and carrying out services. However, liability is limited to loss or damage caused by proven negligence or breach of duty, and only to the extent permitted by law. The provider will not be liable for pre-existing damage, ordinary wear and tear, items packed by the customer, hidden defects, or damage caused by faulty packaging or insecure loading provided by the customer. Customers are encouraged to check goods before the move and to notify the provider of any existing issues.
The provider will not be responsible for loss of profit, missed appointments, business interruption, loss of opportunity, emotional distress, or any indirect or consequential loss. This limitation does not affect rights that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Nothing in these terms is intended to remove consumer rights that apply under law.
If a claim is made for damage, the customer must notify the provider as soon as reasonably possible and provide clear details, including photographs where appropriate. The provider may need a reasonable opportunity to inspect the item or location before any repair or replacement decision is made. Any claim should be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and actual value of the item at the time of the incident.
6. Waste, Disposal, and Regulatory Compliance
Where a booking involves removal, disposal, or transport of waste, the customer must ensure that the items are lawful to handle and that they have the right to transfer them for disposal. The service provider may request evidence of ownership or authority where needed. Waste will only be collected, transported, or disposed of in accordance with applicable UK waste laws and environmental requirements. The customer must not ask the provider to remove controlled, hazardous, or prohibited materials unless this has been expressly agreed and can be handled lawfully.
Any waste transfer, where required, may be documented in accordance with legal obligations, and the customer agrees to provide accurate information about the waste type and source. The customer remains responsible for any incorrect description of waste, unlawful disposal request, or failure to disclose hazardous contents. The provider reserves the right to refuse any item that appears unsafe, contaminated, unlawful, or unsuitable for transport. This may include chemicals, asbestos, clinical waste, gas cylinders, flammable substances, or other regulated materials.
Customers should understand that the service provider acts in a lawful and responsible manner and will not assist with fly-tipping, illegal dumping, or any activity that breaches environmental rules. If items are handed over for disposal, the customer confirms that they are authorised to do so and that the transfer complies with all relevant legal obligations. Any breach of waste law by the customer may result in immediate cancellation of the job and, where appropriate, reporting to the relevant authorities.
7. Property, Access, and Safety
The service provider may refuse to move any item that is too heavy, unsafe, or likely to cause damage to property, persons, or the vehicle. Where lifting equipment or additional assistance is required, this may be supplied only if agreed in advance and may incur an added charge. The customer must ensure that the route between the premises and the vehicle is reasonably safe and clear. If the job cannot be completed safely, the provider may stop work without liability for any resulting inconvenience.
Any assistance provided at the request of the customer is given on the basis that the customer has considered the risks and has disclosed all relevant information. Customers must warn the provider about access restrictions, weak floors, narrow corridors, low ceilings, and any other condition that might affect safe handling. If the customer asks for items to be moved in a way that the provider considers unsafe, the provider may refuse that instruction and suggest an alternative approach.
The service provider is not responsible for damage caused by defective property conditions, such as broken handrails, loose steps, unstable shelving, or poor flooring. Where the customer or a third party instructs the provider to proceed despite obvious risk, any resulting consequence is at the customer’s responsibility unless caused by the provider’s negligence.
8. Events Beyond Reasonable Control
Neither party will be liable for failure or delay in performing obligations where the failure is caused by events beyond reasonable control, sometimes referred to as force majeure. This may include traffic disruption, road closures, severe weather, accident, fire, flood, strikes, government restrictions, or interruptions to power or transport. If such an event occurs, the affected party should notify the other as soon as reasonably possible and take reasonable steps to minimise the impact.
If a force majeure event prevents completion of the service, the provider may suspend, rearrange, or cancel the booking without liability for associated losses, except where liability cannot legally be excluded. Any amount already paid for work not performed may be refunded or credited at the provider’s discretion, taking into account costs already incurred and any partial performance.
The parties agree to act reasonably and in good faith if disruption occurs. The provider will aim to resume service when practical, but no guarantee is made that a specific time or date will remain available after an unforeseen event.
9. Complaints and Disputes
If a customer is unhappy with any aspect of the service, they should raise the issue as soon as possible so it can be reviewed promptly. The provider may ask for details, evidence, or supporting information in order to assess the matter properly. Most concerns can be dealt with informally by clarification, adjustment, or where appropriate, an agreed refund or repair contribution. Delay in reporting a problem may make it harder to investigate.
These terms are intended to be fair and reasonable, and they do not affect any statutory rights available to consumers. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in force. Failure by the provider to enforce a right on one occasion does not mean that right is waived for future bookings.
The contract formed under these terms represents the whole agreement between the parties in relation to the booking, unless a separate written variation has been agreed. Any verbal statements made before the booking are not binding unless incorporated into the final agreement in writing.
10. Governing Law
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any translation or interpretation of these terms is needed, the English version will take precedence.
By confirming a booking with Man and Van Kingsbury, the customer acknowledges that they have read, understood, and accepted these terms and conditions. The service is provided on the basis of mutual fairness, accurate information, lawful conduct, and reasonable care from both sides.
Important note: these terms are intended as a general legal service page and should be reviewed periodically to ensure they remain suitable for the business’s operating model and current legal requirements.