Man and Van Kingsbury Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Kingsbury provides man and van, removals, delivery and related services within its service area. By making a booking, confirming a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions the following words have the meanings given below.

Customer means the individual, business or organisation that requests or accepts a quotation or booking for services from Man and Van Kingsbury.

Company means Man and Van Kingsbury, the provider of man and van and removal services.

Services means any transport, removal, loading, unloading, packing, storage, delivery, waste collection or related service provided by the Company.

Goods means all personal effects, furniture, equipment, stock, materials or other items which are the subject of the Services.

Vehicle means any van or other vehicle used by the Company to provide the Services.

2. Scope of Services

The Company provides man and van services, including domestic and commercial moves, small removals, local deliveries, furniture transport and related activities. The precise scope of each job will be agreed with the Customer during the booking process and confirmed in a quotation or booking confirmation.

Unless explicitly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, specialist installation, or any work that would require a qualified tradesperson, certification or regulatory approval.

3. Booking Process

3.1 Quotations

Quotations are based on information supplied by the Customer, including addresses, access details, parking availability, the nature and volume of Goods, and any special handling requirements. Quotations are provided on the understanding that the information given is accurate and complete.

Quotations are normally given as an estimate of time and cost, or as a fixed price where agreed. The Company reserves the right to amend the quotation if the information provided by the Customer is found to be inaccurate or incomplete, or if the scope of work changes.

3.2 Making a Booking

A booking is made when the Customer accepts a quotation or service rate and the Company confirms the booking details. The Company may request a deposit or prepayment to secure the booking. Bookings are subject to availability of vehicles and staff on the required date and time.

3.3 Customer Obligations at Booking

The Customer must provide full and accurate information about:

The collection and delivery addresses, including floor levels and access restrictions.

Parking arrangements and any permits or restrictions.

The approximate volume and nature of the Goods.

Any large, heavy, fragile or high-value items.

Any time constraints, such as lift availability or building access hours.

The Company is not liable for delays, additional charges or inability to complete the job arising from information that was incomplete, inaccurate or not disclosed at the time of booking.

4. Access, Parking and Property Conditions

The Customer is responsible for ensuring that appropriate parking is available for the Vehicle at both collection and delivery locations and for obtaining any necessary permits or permissions.

The Customer must ensure that access routes are safe, clear and suitable for moving the Goods, including stairways, lifts, corridors and doorways. Where access is restricted, unsafe or unsuitable, the Company may at its discretion refuse to move certain items or may charge additional fees for extra time or equipment required.

The Company is not responsible for delays or failure to complete the job where access or parking arrangements are inadequate or where the Customer has not complied with local parking or building regulations.

5. Payments and Charges

5.1 Rates and Pricing

Services may be charged based on an hourly rate, a fixed price, or a combination of both, as set out in the quotation or booking confirmation. Minimum booking periods and call-out charges may apply.

Additional charges may apply for:

Waiting time caused by delays outside the Companys control.

Extra labour required due to access issues or under-declared Goods.

Carrying Goods over long distances between the Vehicle and the property.

Heavy or bulky items requiring special handling.

Work carried out outside standard operating hours where agreed.

5.2 Payment Terms

Unless otherwise agreed, payment is due on completion of the job on the same day. The Company may require a deposit, part payment or full prepayment before commencing work. Where credit terms are agreed for business customers, invoices must be settled within the period stated on the invoice.

If payment is not made when due, the Company reserves the right to apply interest on overdue amounts, suspend further services and take reasonable steps to recover outstanding sums, including legal action where necessary.

5.3 Deposits

Certain bookings, particularly larger moves or long-distance jobs, may require a non-refundable or partially refundable deposit. The nature of the deposit and refund terms will be made clear to the Customer at the time of booking.

6. Cancellations and Changes

6.1 Customer Cancellations

If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible. The following may apply unless otherwise agreed:

Cancellations more than 72 hours before the scheduled start time may incur no charge or a nominal administration fee.

Cancellations between 24 and 72 hours before the scheduled start time may result in forfeiture of part or all of the deposit or a percentage of the quoted price.

Cancellations less than 24 hours before the scheduled start time may be charged at up to 100 percent of the quoted price, including any minimum charge.

6.2 Company Cancellations

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including vehicle breakdown, adverse weather conditions, staff illness, safety concerns or regulatory restrictions. In such cases, the Company will make reasonable efforts to reschedule the job or offer an alternative solution. The Company will not be liable for any indirect loss or consequential costs incurred by the Customer due to such cancellation.

6.3 Changes to Booking Details

Changes to the date, time, addresses, volume of Goods or nature of the job may affect the price and availability. The Company will inform the Customer of any changes to the quotation or charges resulting from requested amendments.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed and secured, unless packing has been expressly included in the Services.

Labelling any fragile, valuable or special-care items clearly.

Removing or securing loose items inside drawers, wardrobes or cupboards, unless agreed otherwise.

Complying with any relevant building rules, property management conditions and local regulations.

Ensuring that no prohibited, illegal, dangerous or hazardous items are included in the Goods.

The Customer must be present or represented by an authorised person at both collection and delivery addresses to direct the work, confirm which items are to be moved and sign any necessary documentation.

8. Excluded and Dangerous Goods

The Company will not knowingly transport:

Illegal items or substances.

Explosive, flammable or hazardous materials, including gas cylinders, fuel, solvents or chemicals.

Perishable goods requiring temperature control.

Cash, jewellery, important documents, precious metals or irreplaceable items, unless expressly agreed in writing with declared value.

The Customer must disclose any item that could present a risk to the Vehicle, staff, property or the public. The Company may refuse to move any item it reasonably considers unsafe or inappropriate.

9. Waste and Rubbish Regulations

The Company operates in accordance with UK waste and environmental regulations. The Company is not a general rubbish clearance business but may remove limited waste items as part of a removal or clearance service where this has been agreed in advance.

Where waste removal is requested, the Customer must accurately describe the nature and volume of the waste. The Company may refuse to collect waste that is hazardous, contaminated or not in a suitable condition for transport.

All waste collected will be disposed of at authorised facilities in line with applicable regulations. Additional fees may apply for disposal charges, specialist handling or additional time required to manage waste items.

10. Liability and Limitations

10.1 Duty of Care

The Company will take reasonable care in handling and transporting the Goods. However, certain risks are inherent in moving services, and the Customer accepts that minor scuffs, marks or wear may occur, particularly where access is tight or surfaces are pre-existingly damaged or worn.

10.2 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from the Customers failure to pack items properly, unless packing is undertaken by the Company.

Damage to items made from or including fragile or weak materials such as glass, particle board or poorly constructed flat-pack furniture, where such items are inherently susceptible to damage.

Damage to property or Goods resulting from the movement of items at the Customers specific instruction, against the advice of the Company.

Pre-existing damage, wear and tear, or defects in property or Goods.

Indirect or consequential losses including loss of profit, loss of opportunity or additional costs incurred by the Customer following any loss, damage or delay.

10.3 Maximum Liability

Where the Company is found liable for loss of or damage to Goods, such liability will generally be limited to a reasonable repair cost or replacement value, subject to a maximum overall limit per job. Any such limit, where applicable, will be provided to the Customer on request or stated in the booking confirmation.

10.4 Customer Inspection and Notification

The Customer should inspect Goods and relevant areas of the property as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be reported to the Company in writing within a reasonable period after the job is completed, with supporting details. Failure to notify within a reasonable time may affect the ability to investigate or resolve the issue.

11. Delays and Events Beyond Control

The Company will make reasonable efforts to adhere to agreed arrival times and schedules, but these are estimates only and are not guaranteed. The Company is not liable for delays caused by traffic, road closures, accidents, adverse weather, police activity, vehicle breakdown, access difficulties or other events beyond its reasonable control.

If significant delays occur, the Company will inform the Customer where possible and agree on the best way to proceed. Additional time spent due to such delays may be chargeable where appropriate.

12. Insurance

The Company maintains insurance appropriate to its operations and legal obligations. This may include cover for public liability and goods in transit, subject to policy terms, conditions and exclusions.

The Customer is encouraged to consider their own insurance arrangements, particularly for high-value or delicate items, and to inform the Company in advance if any item requires special cover or handling.

13. Complaints and Dispute Resolution

The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the team on the day where possible and follow up in writing with details of the concern and any supporting evidence.

The Company will review complaints and respond within a reasonable period, seeking to resolve matters amicably. Where a dispute cannot be resolved through informal discussion, the parties may consider independent mediation before pursuing formal legal action.

14. Data Protection and Privacy

The Company will collect and use Customer information such as names, addresses, job details and payment information solely for the purpose of providing and managing the Services, handling bookings, invoicing and fulfilling legal or regulatory obligations.

The Company will take reasonable steps to safeguard personal data and will not sell Customer information to third parties. Data may be shared with trusted partners only where necessary for the performance of the Services or compliance with law.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will normally apply to that booking. Updated terms may be applied to future bookings once made available to the Customer.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

By confirming a booking or allowing the Company to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.



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For the Best Man and Van Kingsbury at the Greatest Value

To cover everything moving-related in NW9, our man and van services will deliver for you at prices that need hearing before you contact inferior providers. Simply call our customer services with your requirements, get a range of options and let them calculate a best value quote that will relieve the load of the work. After the arrangements are agreed, then you only need wait for the team to get all things moving for you. You can relax with our customer satisfaction promises and look forward to new views with confidence. Call right now the best man and van Kingsbury team!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kingsbury Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 15 Heritage Ave
Postal code: NW9 5FY
City: London
Country: United Kingdom

Latitude: 51.5961930 Longitude: -0.2426240
E-mail:
office@manandvankingsbury.co.uk

Web:
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